FREQUENTLY ASKED QUESTIONS
🚚 Shipping & Delivery
How long does shipping take?
Shipping usually takes 7–15 business days, depending on your location. You’ll receive a tracking link as soon as your order is dispatched.
How much does shipping cost?
We offer free worldwide shipping on all orders. No hidden fees at checkout.
Tracking links may take 3–5 business days to update after your order has been shipped. Don’t worry – your package is on its way.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What happens if my package is lost?
If your package is lost in transit, we will resend your order free of charge or issue a full refund. Please contact our support team for assistance.
I entered a wrong address - what should i do?
If your order hasn’t shipped yet, reach out to us immediately so we can correct it. Once an order has been shipped, we unfortunately can’t change the address.
🔄 Returns & Exchanges
What is Celina's return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original packaging.
How do I return an item?
Simply contact our support team with your order number, and we’ll provide you with the return instructions. Please note that return shipping costs are the customer’s responsibility.
I received the wrong item - what should I do?
If we sent the wrong item, please contact us right away with photos. We’ll ship you the correct product immediately at no extra cost.
My items arrived damaged - what should I do?
If your order arrives damaged, send us photos within 48 hours of delivery. We’ll arrange a replacement or refund.
How long does it take to process a refund?
Refunds are usually processed within 2–3 business days.
💳 Orders & Payments
What payment methods does Celina accept?
We accept all major payment methods including Visa, MasterCard, American Express, Apple Pay, and Google Pay.
Can I pay in my local currency?
Yes – prices are displayed in your local currency automatically at checkout.
Is it safe to order from Celina?
Absolutely. We use SSL encryption and secure payment gateways to keep your information safe.
Can I cancel or change my order?
Orders can be canceled or changed within 12 hours of purchase. After that, they are already being processed and can’t be modified.
I didn't receive a confirmation email.
Please check your spam/junk folder first. If you still can’t find it, contact us with your full name and order number, and we’ll resend the confirmation.